FAQ’s

What is your phone number?

Hot Tix does not take phone orders or inquiries. Tickets must be purchased online or in person at one of our outlet locations. If you need assistance with your purchase online, you may call our staff during our regular business hours at 312-977-9483. For your security, staff will not take your billing information over the phone. Staff may not exchange or refund tickets.

Why do you charge a service fee?

Hot Tix, a program of the non-profit League of Chicago Theatres, charges a small service fee for each ticket to support Hot Tix operations. This fee is not included in the prices listed. Online ticket sales are subject to an additional handling fee. All charges are subject to change without notice. Staff reserves the right to correct pricing, availability and times at point of purchase.

When are you open?

See our Hours & Locations page.

When does the website update?

The website is updated continuously throughout each day as tickets become available.

Are all shows on the Hot Tix list?

Hot Tix receives tickets from theatres on a voluntary basis. If you do not see a show on the list, Hot Tix encourages you to call the theatre box office directly for full price tickets. For a comprehensive list of theatres please click here.

If a show is not on the list does that mean it's sold out?

Tickets may become available at a later time so check our website regularly. Tickets may also be available at full price at the theatre. Please contact the theatre directly.

Are the advance sale tickets still half price?

Yes, all tickets on the Hot Tix list are half price, unless noted as otherwise.

What does Exchange at Box Office mean?

This simply means the theatre's box office assigns the seats. Go to the theatre box office no sooner than an hour before the show to receive an assigned seat for each ticket purchased. Unless otherwise noted in the show description, the seats will be full view and everyone in your party will be seated together. If you would like assigned seating at the time of purchase for those theatres, contact the box office directly to purchase full price tickets.

Are these good seats?

All tickets sold through Hot Tix are full view seating unless otherwise noted. For the best selection of seats, Hot Tix encourages you to contact the theatre box office directly to purchase full price tickets.

Are the seats available at the outlets different than those available online?

No. All seats sold at outlets and online are from the same inventory of tickets.

How can I find out more about the shows and theatres listed?

Visit www.chicagoplays.com for the most comprehensive listing of theatre in Chicagoland area. Search for shows, descriptions, prices, theatre amenities, theatre websites and much more.

Does the staff make recommendations?

The Hot Tix staff has a wealth of information about many of the shows on our list. Not only do they see several shows a month, they also get feedback from customers on a daily basis.

Do you sell gift certificates?

Hot Tix outlets sell Play Money in $25 denominations with a service fee. Certificates may be purchased in person, over the phone or online. Play Money can be purchased using cash only at our 163 E. Pearson. You may use a credit card or cash at the 72 E. Randolph outlet. Play Money may be redeemed at over 75 theatres in the Chicagoland area and at all Hot Tix locations.

Do you sell full price tickets?

Yes. Hot Tix outlets also provide Ticketmaster retail services. In addition to selling full price Ticketmaster tickets, the outlets participate in Retail Outlet Pickup and Ticketmaster's gift certificate purchase and redemption programs. Ticketmaster service fees apply to all Ticketmaster purchases.

If I purchase Hot Tix online, how do I get my tickets?

All tickets purchased online will be held at the theatre's box office. Tickets will be available starting one hour prior to performance time. Please bring your printed confirmation, valid ID, and purchasing credit card to the theatre. The purchaser must pick up the tickets from the box office.

I have a confirmation but the theatre box office did not have tickets. What happened?

For your security and the security of Hot Tix, Ticketmaster verifies that the address given online matches the information with your credit card company. If there is a discrepancy, attempts will be made to contact you with the information you provided. In the case you cannot be contacted, your order will be cancelled. Please make sure all your billing information is correct before purchasing online and provide a number where you can be reached in case there is a discrepancy.

A performance was listed on the website but tickets were unavailable. What happened?

Hot Tix inventory changes constantly with theatres determining the amount of tickets available. Steps are taken to update the website as often as possible. If tickets are no longer available, we recommend you contact the theatre directly. Hot Tix outlets are also Ticketmaster retail locations with full price tickets available for several productions.

What is your refund and exchange policy?

There are no refunds or exchanges through Hot Tix. All sales are final.

What happens if a performance is cancelled?

If you arrive at the theatre and the show has been cancelled, check with the box office first. Theatres may exchange your tickets for another performance or make other arrangements. You may always come back to the point of purchase to receive a full refund in the manner of the purchase. If you purchased tickets online and the show is cancelled, your purchasing credit card will be refunded automatically.

What happens if I'm late to a performance?

Late seating is done at the sole discretion of the House Manager at each theatre. Some theatres are very small and do not allow late seating. Hot Tix always recommends showing up 20 to 30 minutes before the curtain. Please allow for extra travel time during inclement weather or rush hour.